Frequently asked questions

Most Zeera formulas show comfort and barrier improvements within 2 weeks of consistent use. Tone, texture, and pigment changes typically need 6–8 weeks of regular twice-daily application. Treatment products (retinol, glycolic acid, urea ladder) work over longer arcs — give them a full 8–12 weeks before judging.

Yes, but stagger them. Use the prescription retinoid alone for the first 4–6 weeks until tolerance builds, then layer Zeera hydration (Day Moisturizer, Panti-Vit E Cream) on alternate nights. Skip our own retinol products on prescription nights — that's stacking the same actives. Always sunscreen the next morning.

Hydrating and barrier-repair formulas (Panthenol, Aloe Vera, Chamomile, Vaseline-based lotions) are generally safe during pregnancy. Avoid retinols (Vitamin A derivatives), high-percentage glycolic and salicylic acids, and our active treatment line during pregnancy and breastfeeding. Always consult your OB-GYN if uncertain.

Begin with our gentle range: Cleansing Lotion, Day Moisturizer, and Chamomile Body Lotion. Patch-test any active treatment (retinol, glycolic acid, urea) on the inner forearm for 48 hours before applying to the face. Add one new product at a time, with at least 7 days between additions so your skin tells you which one (if any) it dislikes.

Zeera is sold through licensed pharmacies across Syria — Damascus, Aleppo, Homs, Hama, Latakia, Tartus, Daraa, As-Suwayda, Deir ez-Zor, Idlib, Raqqa, Qamishli, and the Rif Dimashq governorate. Each product page has a 'Find at pharmacies' link with the city list. We don't sell direct online.

Store in a cool, dry place away from direct sunlight — a bathroom cabinet or bedroom drawer is ideal. Avoid leaving products in a hot car or on a windowsill. Once opened, most formulas stay stable for 12 months; the period-after-opening symbol on the packaging shows the exact window for each product.

Yes — especially for active formulas (retinol, glycolic acid, salicylic acid, urea 40%). Apply a pea-sized amount to the inner forearm or behind the ear, wait 48 hours, and check for redness, itching, or burning. If you have known sensitivities or a history of allergic contact dermatitis, patch-test every new product regardless of the active percentage.

Our Kids range (Kids Shampoo, Kids Cream, Kids Toothpaste) is formulated for ages 3 and up. For infants under 3, stick to pediatrician-recommended products. Soft Cream and Chamomile Body Lotion are mild enough for older kids' general skin care. Never apply our active treatments (retinol, glycolic acid, salicylic acid) on a child without a dermatologist's direction.

Yes — daily broad-spectrum sunscreen is the single most important step for any skincare routine, especially when using retinol, glycolic acid, or any actives that increase photosensitivity. Our Zeyros line covers SPF 50 for face and body, with options for acne-prone and brightening needs. Reapply every 2 hours when outdoors.

For product questions, ingredient concerns, or general support, email testingonly@zeera.com or call our customer care line on +963 969 990 034. Distributors and pharmacies with bulk-order inquiries — we'll respond within 2 business days. For urgent skin reactions, please consult your dermatologist first.